Customers randomly are not able to browse, we have noticed that those cannot ping to their Gateway. This should not be the case. Whether internet connectivity is there or not and once you remove the customer from the Active & Host List of hotspot tab , then customer starts to browse again.

hello,

hmm, interesting

Customers randomly are not able to browse, we have noticed that those cannot ping to their Gateway.

did you ever check how many users connected to the hotspot?

did you provide enough ip for both authorized and unauthorized hotspot clients?

Yes, there are just 216 users connected and there we are using static IP addresses

hello eabs,

once you remove the customer from the Active & Host List of hotspot tab , then customer starts to browse again.

have you set user connection limit?

maybe your router running out of port for nat translation.

for heavy tabbed internet browsing - you should limit user session/connection limit to the internet, otherwise you will see that behavior (a part from other layer 2 or 3 problem).

userman :

https://wiki.mikrotik.com/wiki/Manual:User_Manager


hope this helps.