Hi,

I am very afraid of water going inside the CubeSA 60Pro/Cube 60Pro. When you point Cube 60 down, there is big chance to get water inside and break the device. Why is there so bad solution for connecting cable? The old cube and wap are much better in this case.

Why the people are not thinking when they are making those devices? The same problem is with nRAY.

Water usually doesn't go up.
Use the device in the proper orientation = connections pointing down.

Issue solved.
Design purpose fulfilled.

Water usually doesn't go up.
Use the device in the proper orientation = connections pointing down.

Issue solved.
Design purpose fulfilled.

sorry but I doubt you have ever seen the device... so 10 angle down is for AP forbiden? Please better then write nonsence is be quiet...

this is the way to take old working device make new design and make new device useless

I know what they are.
They are designed for outside.
Even with fallback when it really poors and 60ghz can not get through.
Don't you think they would foresee then it can get wet ?

It has happened... the curious thing is that it was not pointed downwards, rather with an angle of 45 upwards. this worries me for all installed products.

Is it dead? I've seen people are using tape to avoid this happen....but how long will the tape last? Take good design (cube 60 AC and wap) and make it wrong (cube pro, SA)

Ye. We’ve lost a bunch due to rain as well. 90’ is fine but pointing up in hard rain. They’re toast

Ye. We’ve lost a bunch due to rain as well. 90’ is fine but pointing up in hard rain. They’re toast

in the manuals it does not indicate that.

it is dead and replaced by another one... I understand that you will suffer the same problem

it is dead and replaced by another one... I understand that you will suffer the same problem

@enlace101

Hello
Can you tell in more detail what happened (where and how the water got in)
Possibly disassembly photos
I will be very grateful to you
Thank you

it is dead and replaced by another one... I understand that you will suffer the same problem

@enlace101

Hello
Can you tell in more detail what happened (where and how the water got in)
Possibly disassembly photos
I will be very grateful to you
Thank you

correct installation. the only special thing is a positive 45 degree inclination (up, it's in a valley)

I should install the pair next wednesday, are you sure you installed them right?
I'm in doubt whether to cancel the order...
Thanks

Yes, we also have water problems. Both CubePRO and CubeSA have problems. Unfortunately, it does not flow there through a grommet, but through poor-quality gluing.
Since the antennas have no drain, water accumulates inside. Bad design!
Previous versions (WAP60) were better in terms of rain resistance

Yes, we also have water problems. Both CubePRO and CubeSA have problems. Unfortunately, it does not flow there through a grommet, but through poor-quality gluing.
Since the antennas have no drain, water accumulates inside. Bad design!
Previous versions (WAP60) were better in terms of rain resistance

@honzam

Did I understand you correctly?
Is there a problem with these connections?
Perhaps you have a photo of the disassembled device?

Could it be something to do with condensation or just a bad seal?

@normis
@sergejs

Someone from the representatives of Mikrotik can comment on ???

Contact support.
They don't read all posts here.

I asked support for comment
But I'm not sure if it will be fast.
MikroTik support #[SUP-126535]

I'm sorry you experienced such issue. If there is any damage, as with any device, please submit to warranty for repair or replacement. We will investigate is this is a manufacturing defect in the specific unit, or if there is room for improvement in the future design of the device.

I'm sorry you experienced such issue. If there is any damage, as with any device, please submit to warranty for repair or replacement. We will investigate is this is a manufacturing defect in the specific unit, or if there is room for improvement in the future design of the device.

What to do for those who have already installed equipment?
Wait until it breaks?
You can selectively check the quality of several devices (3-4 pieces)?

What a timing, I've just installed the Cube60Pro for the first time (a client, with the plan to replace the wAP60 sector with the CubeSA 60Pro) and now read this thread. Would be good to know the serial numbers of any damaged devices. Mine were one of the very first ones available - are they affected? Distributors in Poland didn't have them yet so I bought them from a Czech distributor which was first to have them, just to be the first one to test it. Then they were sitting on a shelf for some time, because other higher-priority unfortunate things happened in real life. So, before my devices are damaged they will likely be out of warranty, and it would be difficult to send them abroad for RMA anyway. I guess that's what I get for wanting to test the latest stuff before everyone else does...
And the main reason for getting the new AY devices was the hope a software upgrade would increase number of clients to more than 8 per AP, which still hasn't happened and it is still not known if it ever will. It was over 4 years after the Terragraph announcement - https://blog.mikrotik.com/announcements ... graph.html

What a timing, I've just installed the Cube60Pro for the first time (a client, with the plan to replace the wAP60 sector with the CubeSA 60Pro) and now read this thread.

Poor seal in the center

Poor sealing is not for pouring rain ....

Poor sealing is not for pouring rain ....

I want to wait for a response from Mikrotik and support
Otherwise I will have to use "Moisture Resistant Silicone Sealant"

I am mikrotik support, you can expect same text as above.

If device is installed and working fine, there is no reason to think it will have any issues.

Since support sent me to contact the warranty and request an RMA, I performed the preparation (Disassembly) of the CubeG-5ac60ay
And as you can see in the photo, the sealant is poorly applied on the side where the antennas are
Water can get in there.
P.S I am very disappointed with the quality of the equipment

Like I said above already, if you have received a defective device, please submit to RMA. This does not say anything about overall quality of Mikrotik products or other Cube units.

Like I said above already, if you have received a defective device, please submit to RMA. This does not say anything about overall quality of Mikrotik products or other Cube units.

In this case, I'm not the only one with this problem.
Also on the forum there are enough open topics with the problem of this series Cube

Given the difference in the materials used (metal, plastic)
I studied in detail the quality of sealant application
and I can say with full confidence that this is not a marriage, this is negligence

I am not saying your issue is insignificant, but statistically a few people on a forum says nothing about the tens of thousands of units that are operational and without issue.

I am not saying your issue is insignificant, but statistically a few people on a forum says nothing about the tens of thousands of units that are operational and without issue.

I have one big request to you
Pay more attention to Cube series
Build, quality, issues, bugs (core)

I have a lot of Mikrotik equipment of different series.
The Cube series leads the way in the number of different questions

Thanks anyway

Once we receive the RMA warranty devices you return to us, our QA team will investigate how to improve manufacturing, so that this does not happen in the future.

Once we receive the RMA warranty devices you return to us, our QA team will investigate how to improve manufacturing, so that this does not happen in the future.

You can not wait for the return of devices under warranty (RMA)
Take 5 devices from different batches and run a quality check.

Please note that it is not always profitable or possible to return the device (RMA) viewtopic.php?t=189614#p1022454

Installed 1 week ago.

Unit is completely shorted out.

Installed 1 week ago.

Unit is completely shorted out.

Very sad
Request RMA
support@mikrotik.com or https://help.mikrotik.com/servicedesk/

Installed 1 week ago.

Unit is completely shorted out.

I took apart two CubeG-5ac60ay devices
And the sealant is poorly applied on two devices
Partially (in some places) the sealant is completely missing

Here the same. 60 Ghz antenna totaly damaged, main board seems to be OK. 5Ghz still works, but 0.3 l of water leaked from the antenna...

Greetings to all
I restored the seal of the device Cube 60Pro ac (CubeG-5ac60ay) myself
I used SILICONE SEALANT GASKET (automotive)
MUST be neutral to oxidation, metal and electricity

Was only black

Hi
I disassembled another set of Wireless Wire Cube Pro (CubeG-5ac60aypair)
And I can draw a certain conclusion
From 4 disassembled Cube 60Pro ac devices (CubeG-5ac60ay)
Only one had good sealant applied
Currently the defect rate is 75% (negligence)

Based on the license issue date
I can guess that the devices were manufactured in October 2022
Perhaps the problem has been fixed at the moment (THIS IS NOT EXACTLY)

I don’t understand why MikroTik ignores messages with this problem

P.S Made in Lithuania

I would rather be interested in why Mikrotik canceled the drain holes? The best insulation is a hole. Just draw from the past - problems with filling with water have never existed with SXT, DISC, LHG, WAP60G, Groove and others. Just make a small hole for drainage.

Why don't we learn? Now 2023 we will start producing drainless? No, it never works reliably in the long term...

Just wondering - would it work to put a Cube60 (Pro or not) in focus of a small offset satellite dish, to solve two issues at the same time:
- longer range (like LHG60 or possibly better) with 5GHz backup (which the LHG60 sadly doesn't have, and needs more than the Cube precisely because of the longer distance which means more attenuation in rain)
- cable points downwards, water can get out
May need some mechanical work to make the part that will hold the device at the correct angle though. LDF-5ac60ay anyone?

BTW, as the CubeSA 60Pro devices have a GPS inside - any plans we will ever see that used in some kind of TDMA with GPS sync, Terragraph or otherwise? Or is it like in Rocket M5 Titanic, hardware is there but working software never arrived?

The problem is still with us here. Another defective piece again. A complaint is not a solution if it happens again.
It is necessary to change the design of the product and make drain holes as it was in previous versions (CubeG)

The CubePRO starts to fill with water and as soon as there is so much water inside that the board short-circuits = end
https://youtu.be/W2QE3jIg6mI

The problem is still with us here. Another defective piece again. A complaint is not a solution if it happens again.
It is necessary to change the design of the product and make drain holes as it was in previous versions (CubeG)

The CubePRO starts to fill with water and as soon as there is so much water inside that the board short-circuits = end
https://youtu.be/W2QE3jIg6mI

Hi
I have reassembled 2 new sets of Wireless Wire Cube Pro (Cube-5ac60aypair).
Completely removed the factory silicone sealant and applied a new one (as in the photo above)
After that, I immersed the device in water (20 centimeters) for 4 hours.
The tightness of the device was not violated
Therefore, this is a factory defect (correctly NEGLIGENCE) + the nose part is not airtight at all

The water problems inside continue.
Does anyone have a tip where to make a drain hole so that the PCB is not flooded? Losing warranty is less of a problem than dealing with a flooded CubePRO all the time

@mikrotik do you have any plans to release a new revision that will have a drain hole? Thanks

What's the word these days. I just got asked for a 300 Meter link. Do I tell the installers to caulk the units when they install them?

What's the word these days. I just got asked for a 300 Meter link. Do I tell the installers to caulk the units when they install them?

Hi
It's hard to say exactly
In my experience
Of the 4 pieces, only one was securely sealed.
I redid everything myself (they have been working for more than 7 months)
viewtopic.php?t=189614#p1025036

Can anyone confirm if these devices are safe to use outside at this date? It's such a weird design to have to point a device upwards to prevent water ingress. I live in Ireland and was thinking about buying these products, not sure if these devices would last long with the rain we get over here.

no they are not safe. If even new device do not have sealing properly how can the sealing looks like after few years under freeezing and hot in summer.

Same problem here, seal between the plastic and metal housing is problematic.
Device has been used for 1 year aprox. Sended it back to the supplier ( RMA )

Same problem, after 1 week outside full of water.

Is Mikrotik recalling these clearly defective products from distributors? When will these be safe to purchase?

Is Mikrotik recalling these clearly defective products from distributors? When will these be safe to purchase?

Gonna go with the LHG 60G for my next install over 200 Meters.
https://mikrotik.com/product/lhg_60g

Makes one wonder if they changed to a different manufacturer and they didnt really bother to look closely at their design or quality output.

What is perplexing (to me) is that the cover(s) seem to have the kind of groove that is made for o-rings, not for sealant.
The kind of gasket some electrical boxes use, example:
https://www.stockwell.com/blog/preforme ... re-better/

Same problem, after 1 week outside full of water.

20240708_165116_2.png

Judging by the extent of the corrosion I'd wager the device in the picture has been exposed to the elements for quite a bit longer than just a week...

I have a similar issue with the CUbeSA 60 Pro. I bought 5 units a month ago, and now 3 of them have stopped working because rainwater got in. One of them was even installed facing upward, but water still entered through the gap between the plastic casing and the heat sink. For the other two, water got in through the waterproof cap of the RJ45 port because they were facing downward. Very bad design.