Hi,
Quite some time ago I have found very strange firewall behavior (at least in my case), which I believe could potentially be a bug in the system. I have described it also in forum topic (you can find it here: viewtopic.php?t=205171), but I was not expecting users trying to reproduce this behavior on running systems for obvious reasons.
So, I have opened bug report in Mikrotik support system hoping that developers and testers could easily check described behavior and see if it can be reproduced. I have described all step by step, I have added some extra information that could help them, but I have never got any reply. I have created bug report 4th of March, so in two weeks it will be 3 months without reply.
I could understand that reaction to bug report, reported by home router consumers could take longer time to react, but surely not 3 months. I was expecting at least get the reason why this report is not investigated. But nothing. Then I thought that this ticket might be lost somehow in the system, so I have sent an email to support@mikrotik.com nearly two months ago. I've got no reply to that either.
I have actually created another support request around same time, and that was solved in no time and very professionally. I'm now wondering what could be wrong with my bug report.
It would be interesting to hear what is other users experience with this. Have you ever had that you got no reply to support request and no explanation why?
Regards,