Hi, please I need help guys, is that I am trying to install the usermanager on mikrotik version 17.17, my architecture is arm so I downloaded the extra Packages ARM 17.17 stable, take the file with a long click and drop it in the Menu File of my Winbox it is copied, however, when I restart the mikrotik router when starting it I do not see it in the system-packages menu that is supposed to be as a sign of its installation, also when I try to access it through the web with userman obviously I can't either. Does anyone have any idea what is happening?

You need to open up the File window in winbox, and drag the file to the blank spot in the window - not the menu itself – so that .npk package appears at the root directory inside Files dialog box. Then do a System > Reboot.

You check Logs to see if has any messages after reboot after copy'ing the UM package.

Also may want to check System > Resources and check that you have enough free disk space for the package (although there be a log message about disk space in logs). Most routers are fine, but if it's a 16MB flash that's problematic for additional packages.

I dragged and dropped it on the white part that you say in the file menu where the other files are, the file is there but when I restart nothing happens. The version used is 17.17 and 17.16.2 does not work either, I have ARM architecture, I have enough storage. Both routerOS and usermanager have the same version 17.17.

If the file was dropped on root directory (from screen shot it looks like it is in a subfolder), after reboot you should see something in log about failed install and possible reason.
Or success.

Perhaps use the "Upload" button in Files, instead of drag-and-drop... End of the day, the package MUST be in the root folder, otherwise it will not be found after a reboot to install – at boot ONLY the root directory / is searched for *.npk files.

(If this is a test system... you can use 7.18beta, which lets you do this from Sytem > Package without uploading anything. In 7.18, you can do a "Check for Updates", and in System > Package list you should be able see and enable user-manager, then reboot again for it to be installed)

Well, it's fixed, you're right, the problem was that winbox, VERSION 4.0BETA doesn't let you drag to root, it has problems, so since I have routerOS 7.17 it doesn't let you use winbox 3.41, what I did was in that same version 3.41 I clicked on search for updates in the tool and the system installed a patch so I could use that winbox with that version of 7.17 which allowed me to drag and install the User Manager package to root just like you said. Thanks bro.

I'm just glad in 7.18, MT finally allowing you just select/install packages like UM from /system/packages, without download/unzip/"copy to router" steps. This whole drag-drop or smb/scp/ftp/etc files was more work than needed, given it's a set of well-known list of packages...