First of all, Please note that this happend on 3.2x version, I would guess from 2009.
Absolutely everithing else was there, we checked, only NAT rules where missing. Backup from 2009 (I guess before router was upgraded to that 3.2x version) had those NAT rules. I uploaded that old backup to another RB and sent a screenshot to owners of the router, so they can see what they need and what not.
They upgraded to 4.17 after my last post and had a horrible night after upgrade. Here is what he mailed to me:
We went ahead and upraded the MT box last night about 10:45 our time. Big problems. I had read the MT boards and people cautioned about using the newest 5.x because it was not stable and everyone suggested we use 4.17. Did the upgrade and nothing. Couldnt get into box at all. THought that maybe it died. Was able to Logmein to Todd's laptop attached to the Todd router on the cable internet and could get into the MT box via 192.168.253.1 just fine. But absolutely no traffic coming in or out of any of the three interfaces to the internet. Very wierd. Tried deleting the masq and recreating them. Messed with it a couple of hours with nothing. Thanks to your iptables rules, we were able to switch the whole network to go out the cable so at least our clients had internet. (created a 192.168.0.0/16 rule on each star unit.) Worked like a charm.
Tried restoring all the backups and even imported the running config that you had me export ( I had even exported another one later before the problem started) but nothing.
If you looked at the counters in the nat screen for the masq statements, it looked like they were being hit but absolutely nothing was going across the interfaces. Could ping the public ip addresses on the interfaces from within the MT box but that was it. I made a post on the MT forum about it.
As a last resort, we thought that we had nothing to lose by trying the latest 5.x version. Downloaded it into the laptop that I was remote connected to via the cable internet and upgraded to the latest 5.x version and rebooted. Figured we had nothing to lose. The next step was to setup another MT box or a star box in a hurry and use it temporarily.
The seas parted, the sun started shining and all was well with the world. Started working like it should ! Perfect! Disabled the 192.168.0.0/16 firewall rules and everyone back to going out the correct path.
Good thing that I didn't have a gun and had been on site or I would have shot that MT box.
After that I showed them how to use /export command just in case, and I am going to add that option to my maintanance progam next to the regular backups of MT units. I might even drop encrepted backup and go with /export command, so I can compare files and delete exact copies (I backup all of my Star and MT units every 1h and each month I run diff program to delete exact copies and compress textual files).