Sun Nov 29, 2009 10:46 pm
I have built hotspot systems for many companies in Canada and always have found the cost of billing(processing, clawbacks etc) is higher than the revenue. Client end problems that are blamed on the hotspot are also massive, when it is always the client's issue. And when ppl pay for it, their expectations are massive and often impossible to meet. So tons of people dispute charges on credit cards etc. Lots of headache for not much money.
I always recommend just making the wifi free (in a hotel or the like). The ones who follow my advice have had a much better experience and often save money by giving it away for free!
Also due to the way we control access to our shared medium on 2.4ghz access points, having tons of people associate at crummy RSSIs, variable rates, and high retrans would suck the efficiency right out of our APs.
Hot spot APs are used only for hotspot and WLL is used for WLL. Unfortunately there are not enough channels in 2.4 to do both in nearly all cases.
I have seen one place where charging for wifi worked. A very high end facility that hosts events. During an event they pay one of our support staff to sit in a booth on the grounds and fix people's computer issues. They charge $30 a day for access and full support. That system makes money. But the median income of their patrons is over $200,000/yr! Might also work in Dubai in 2005.
I recently got back from a series of trips to the USA and Asia. Them asians are smart. Free Wifi in all the airports. If it was a bit slow or did not work I did not sweat it. Silly LAX needed 20+ dollars for a few hours of access, it barely worked and I was frustrated by this and if it was worth my time I would have reversed the charge. For many people it is worth the effort. Besides if the Internet is not working I may have lots of time to spend on hold with VISA doing the reversal.
Maybe in Europe users are easier to deal with and do not have computers infected up the wazoo and understand that 100mbs is not the speed of the wifi and that is the ethernet port. Oh and torrenting desperate housewives season 2 is not something one really needs to do on a hotspot before dinner.
I also am finding I do not use Wifi much anymore as I have 3G which I know how to use and am already setup on. It is also faster than many wifi I have used out there. I mainly just use Wifi when I am in China, India or the USA as getting 3G there is problematic. In Hong Kong travellers get 3G so cheap I will use it even if the wifi is free. (although I do love the HK airport, I Can get 600KB/s on the wifi there pretty much everywhere). I also run the mikrtik scan at many airports and know for example that the Toronto airport runs MT at least for many of the APs. Dunno about the captive portion.
I also find the captive portion een on free systems breaks a large number of things. I sometimes travel with wifi capable devices that have no ability to browse the web. They do not work so well unless I play games with spoofed mac addresses.
I think paid Wifi in general will experience a decline in favour of ubiquitous 3G and free wifi. It has also reached a certain threshold of adoption. I saw a local WISP try to basically just provide paid wifi in a small town as the main way to get online. They did not last long. Coverage was a massive challenge with tiny antennas in most devices and constant issues with trying to go through walls and windows. They called me in to consult. We spent a few weeks trying all sorts of options and ended up telling them to install rooftop antennas on each clients house. The owner was afraid of heights and that kind of ended it. Last I heard he now works as a server admin.
There are companies that run the hotspot service for you. All you do is put up the AP and it tunnels back to them and they do the rest paying you a small % residual. VX may be one of these? I have read about about a few but not tried it out. Our sites still have lots of 2.4ghz WLL users so we have not looked that closely at wifi as our spectrum is pretty full and we make far better returns on (fixed Wireless Local Loop) WLL users.