RouterOS License and v4 questions

Wed Oct 21, 2009 1:12 pm

If you currently are running any RouterOS v3.X version, no matter what it says in the License window, you can upgrade to v4. We are offering free upgrades for everyone!

If you are running 2.8, 2.9 or any other version, you should first upgrade to v3.

It's also highly recommended to update the license with the "Update License" button while still on version 3.25 or newer, because in v4 your router will stop working in 72 hours if the license is not updated.

The license update is free, and only requires an internet connection from the PC where your Winbox is running.

If you have Any License and Upgrade questions, please ask them here.

DeIM · Thu Oct 22, 2009 5:53 pm

I've RB433AH ROS 3.25 and RB411AH ROS 3.22 ... should I upgrade licence on both devices? Thanks

Chupaka · Thu Oct 22, 2009 6:54 pm

only if you plan to upgrade to v4 =)

p.s. you can upgrade the license only on 3.25. 3.22 doesn't support that

winet · Fri Oct 23, 2009 2:56 pm

in other words, my v3.30 x86 mikrotik, could be upgraded to v4.x?

currently,
my License says "Upgradeable to: v3.x", Level 4

Fri Oct 23, 2009 3:01 pm

yes, if you click "update key" in winbox, it will give you free "upgradable to v4.x" and then FTP upgrade will work

winet · Fri Oct 23, 2009 3:03 pm

that is an amazing news!

so, i'm gonna have v4.x mikrotik, without losing any feature that i already have on v3.x?
i doubted it, because i bought mikrotik when it was still v2.x and the license says, i can only upgrade 1 time major update, which is v2.x into v3.x

Fri Oct 23, 2009 3:07 pm

mandrade · Fri Oct 23, 2009 9:10 pm

in other words, my v3.30 x86 mikrotik, could be upgraded to v4.x?

currently,
my License says "Upgradeable to: v3.x", Level 4

Possible=YES
Usable=NO , as i reported Here and support samply not answer.... BE ADVISED....

BR

Chupaka · Fri Oct 23, 2009 11:44 pm

fortunately,

usable_for_you=NO

but

usable_for_others=YES!

mandrade · Sat Oct 24, 2009 3:24 pm

fortunately,

usable_for_you=NO

but

usable_for_others=YES!

Question of point of view... to me the version NEED to be USABLE to ALL users, specially a payed soft as routerOS and because this we can agree in one point : The support NEED to answer the users requests right???

BR

Chupaka · Sat Oct 24, 2009 7:25 pm

so, you have opened a support ticket via e-mail, sent supout, and still have no answer?..

mandrade · Sun Oct 25, 2009 1:44 pm

so, you have opened a support ticket via e-mail, sent supout, and still have no answer?..

So, an other point of view...

The board name is : Board index » RouterOS » RouterOS Community Support [General]

And the Topic name is : RouterOS License and v4 questions

And i Ask a Question about V4 in the SUPPORT FORUM , the im am right to ask AND expect an answer from SUPPORT....

this is MY POINT OF VIEW....

BR

fewi · Sun Oct 25, 2009 6:18 pm

This is a community support forum, and not the official support channel from the vendor itself. If you want Mikrotik to answer, email them.

Chupaka · Sun Oct 25, 2009 7:48 pm

yes, in Community Support forums you can expect an answer from Community, not from MikroTik TechSupport =)

mandrade · Mon Oct 26, 2009 2:59 am

yes, in Community Support forums you can expect an answer from Community, not from MikroTik TechSupport =)

AGAIN an other point of view... In a community open by support team, is expected the participation of them and the use of forum as an way of obtain support from support team...

BR

THG · Mon Oct 26, 2009 4:08 am

Software ID changed when I moved a Compact Flash Disk to another system.

hilton · Mon Oct 26, 2009 5:56 am

AGAIN an other point of view... In a community open by support team, is expected the participation of them and the use of forum as an way of obtain support from support team...

Dude, loosen those tight panties of yours and just send support@mikrotik.com an email.

We'll all be better off.

Mon Oct 26, 2009 9:14 am

yes, in Community Support forums you can expect an answer from Community, not from MikroTik TechSupport =)

AGAIN an other point of view... In a community open by support team, is expected the participation of them and the use of forum as an way of obtain support from support team...

BR

nope, it's not expected. read the forum rules

THG · Mon Oct 26, 2009 5:05 pm

Software ID changed when I moved a Compact Flash Disk to another system.

The previous Software ID reverted back in the old system. I wonder if the same thing will happen if I use a Compact Flash to S-ATA adapter?

mandrade · Mon Oct 26, 2009 7:59 pm

yes, in Community Support forums you can expect an answer from Community, not from MikroTik TechSupport =)

AGAIN an other point of view... In a community open by support team, is expected the participation of them and the use of forum as an way of obtain support from support team...

BR
nope, it's not expected. read the forum rules

Ok, i only espused my poit of view..... but mail sent to support in more than 24 hours.... and no answer.... why i am not surprised ????

BR

Tue Oct 27, 2009 9:11 am

Ok, i only espused my poit of view..... but mail sent to support in more than 24 hours.... and no answer.... why i am not surprised ????

BR

support answers within 3 business days, do you read anything ?
edit: I just checked, and your email was answered 1 day ago. please check your email client before you write complaints

mandrade · Tue Oct 27, 2009 1:39 pm

Ok, i only espused my poit of view..... but mail sent to support in more than 24 hours.... and no answer.... why i am not surprised ????

BR

support answers within 3 business days, do you read anything ?
edit: I just checked, and your email was answered 1 day ago. please check your email client before you write complaints

E-mail not received until now... i read my emails 5 to 6 times by day, and the email was not classified as spam too... well here is not place to discuss it more, can we pass to private???

Edited : I just checked my mailserver logs and obtained this :

Oct 26 08:11:02 erica postgrey: action=greylist, reason=new, client_name=unknown, client_address=159.148.172.195, sender=support@mikrotik.com, recipient=mand
rade@mma.com.br
Oct 26 08:11:03 erica policyd-spf-fs[6601]: action=DUNNO Received-SPF: pass (erica.mma.com.br: domain of mikrotik.com designates 159.148.172.195 as permitted
sender) client-ip=159.148.172.195; envelope-from=support@mikrotik.com; helo=bute.mt.lv; (ip=159.148.172.195 from=support@mikrotik.com helo=bute.mt.lv to=man
drade@mma.com.br)
Oct 26 08:11:03 erica postfix/smtpd[6239]: NOQUEUE: reject: RCPT from unknown[159.148.172.195]: 450 4.2.0 <unknown[159.148.172.195]>: Client host rejected: G
reylisted, see http://postgrey.schweikert.ch/help/mma.com.br.html; from=<support@mikrotik.com> to=<mandrade@mma.com.br> proto=ESMTP helo=<bute.mt.lv>
Oct 26 08:11:03 erica postgrey: action=pass, reason=client AWL, client_name=unknown, client_address=201.30.185.2, sender=root@redelsa.com.br, recipient=ostecon@mma.com.br

Conclusion : YOUR mailserver are not retring when it fails because the greylist antispam prefetions as RFC recomends, please check it, now i am putting your mailserver in forced whitelist here, please resend the message....

BR

fxwireless · Thu Oct 29, 2009 11:57 am

Can I downgrade back to 3.13 after upgrading to 4.1?

Regards,

FX

Thu Oct 29, 2009 12:05 pm

your license will be in new format, the old RouterOS version will not understand it. you will have to find the old key and re-apply it.

angboontiong · Thu Oct 29, 2009 1:54 pm

Can I downgrade back to 3.13 after upgrading to 4.1?

Regards,

FX

can...
just upload you V3.13 into the Files, then go for >system >Package> Downgrade .... done.

radioresearch · Wed Nov 04, 2009 5:53 pm

Hark /b/rothers and hear my tale of woe.....

I just had two very unfortunate experiences when upgrading a four-proc server and a two-proc PC from ROS 3.30 to ROS 4.2.

I followed the steps outlined on the download page, i.e., upgraded the license file, etc.

1. The server. After reboot, three Intel Pro/1000 PCI cards would not longer function as they no longer had drivers! The two onboard Realtek ethernet ports worked fine. I had to downgrade back to 3.30 and everything returned to normal, except that the hotspot put another set of files on top of the ones that were in use and that had to be cleaned up. A supout.rif was emailed to Mikrotik.

2. The PC. In a moment of mental retardation, I upgraded this over the link as it is only 1km away, but lies through Taliban territory. On reboot, the PC never came back to life. Sighing mightily, I strapped on my 9mm and body armor and drove the 1km from Kandahar Airfield to FOB Lindsey. Thankfully, I had the presence of mind to take a monitor and keyboard with me, because when I got there, both the onboard and two PCI Realtek 8139 ethernet ports had become autistic and no longer spoke to the outside world. An Ouija board was not at hand, and I could not login via WinBox to drop the downgrade files, so I wound up having to use NetInstall and start from scratch. Thankfully, I had the forethought to make a configuration backup. Again the buggardly thing had no drivers.

Routerboard RB433, RB450G and RB600A boards had no problems with the upgrade except they would not act as NTP clients to the NTP server. Initially when all were at ROS 3.30 the server was set at manycast and each routerboard was set to unicast and all was well in dogpatch. Now they will not connect to the ROS 3.30 server to get NTP. I have not set the server to broadcast yet, but I would rather not if this can be resolved.

I have submitted this to Mikrotik, but I'm hoping that someone else has seen this issue and perhaps found a workaround for it. if nothing else, heed my warning and wait a little before upgrading. It strikes me that there may be a serious issue with the driver package in ROS 4.2.

Been a horrible day and I sure wish I could lay my hands on a bottle of Johnny Walker Blue!

RadioResearch

warwickw · Wed Nov 04, 2009 6:05 pm

I've had a funny on a RB333, upgraded 6 days ago or so the version to 4.2 from 3.30 after updating the key obviously.

All was fine for 5 days, then suddenly the board went down, in that I couldn't access it from the ethernet any longer.

Upon rebooting it and accessing it via Winbox, it says its not licensed. True is bob it no longer has the license on it, and has reverted to a level 0 license.

I've logged a support issue via the support email address, but unfortunately they haven't responded within a 24 hour period, so now the board has shutdown again.

Any ideas on what I should do to get it back up again?

mknnoc · Thu Nov 05, 2009 3:42 am

How about new user manager? I can not find it on the ROS v4.

birendersinghbudhwar · Thu Nov 05, 2009 8:20 am

hi I purchased RB433AH its come preloaded 3.25 now i upgraded to 4.2 and its upgradable up to 5.x with License level 5 if i want to upgrade the license to Level 6 what is the difference amount i have to pay.....?

Chupaka · Thu Nov 05, 2009 10:44 am

hi I purchased RB433AH its come preloaded 3.25 now i upgraded to 4.2 and its upgradable up to 5.x with License level 5 if i want to upgrade the license to Level 6 what is the difference amount i have to pay.....?

no difference - you just buy new license

changeip · Thu Nov 05, 2009 7:16 pm

The topic is v4 questions, so I will post it here:

1 - What kernel version number is RouterOS 4.2 using? A simple 2.6.31 like answer would suffice. Also, what is 3.30 using?

2 - What specific Intel NIC driver packages & version is in 4.2? http://sourceforge.net/projects/e1000/files/ ? e1000e-1.0.15.tar.gz ? e1000 and e1000e? Would just like to know whats in there and at what version. This will allow us to cobble together a list of supported intel NIC numbers for compatibility.

Thx,
Sam

rmichael · Thu Nov 05, 2009 8:32 pm

hi I purchased RB433AH its come preloaded 3.25 now i upgraded to 4.2 and its upgradable up to 5.x with License level 5 if i want to upgrade the license to Level 6 what is the difference amount i have to pay.....?
no difference - you just buy new license

Since current OS is 4.x you are entintled to free 5.x and 6.x upgrades.

Quote from wiki:(http://wiki.mikrotik.com/wiki/All_about_licenses)

The difference between these is that L3 and L4 only allow RouterOS upgrades until the last update of the next version. L5 and L6 however, give you the ability to use one more major version

jandafields · Sat Nov 07, 2009 5:08 am

I think you are mixing up Version and Level. He wants a LEVEL 6, not VERSION 6. That is not free as you seem to be indicating that it is.

Also, since it came with Version 3, it would be eligible to go up to Version 5 for free, NOT Version 6, if I understand correctly.

rmichael · Sat Nov 07, 2009 10:15 am

Also, since it came with Version 3, it would be eligible to go up to Version 5 for free, NOT Version 6, if I understand correctly.

And, yes -You're right - I mixed up levels with versions...

Fita · Mon Nov 09, 2009 4:45 pm

i just purchased Level 4 and custom frequency license while the Mikrotik OS installed was v3.19 on RB/411 and works fine, but when i want to upgrade it to 3.28 or 3.30 or 4.2 it says:

Your router does not have any valid key.
Please, get valid key from http://www.mikrotik.com
and enter it at "System | License".
If you already have paid for this license, please,
press "Update Key" in "License Window"
Router will stop functioning after 23h and 50m if no valid key is entered.
Current installation "software ID": 9PXK-8Y2S

may you help me how to upgrade it to v4.2 with the license level 4 that i just purchased .

Best regards:
Fitim

jandafields · Mon Nov 09, 2009 5:05 pm

i just purchased Level 4 and custom frequency license while the Mikrotik OS installed was v3.19 on RB/411 and works fine, but when i want to upgrade it to 3.28 or 3.30 or 4.2 it says:

Your router does not have any valid key.
Please, get valid key from http://www.mikrotik.com
and enter it at "System | License".
If you already have paid for this license, please,
press "Update Key" in "License Window"
Router will stop functioning after 23h and 50m if no valid key is entered.
Current installation "software ID": 9PXK-8Y2S

may you help me how to upgrade it to v4.2 with the license level 4 that i just purchased .

Best regards:
Fitim

You must email support@mikrotik.com for license issues.

Chupaka · Mon Nov 09, 2009 6:19 pm

press "Update Key" in "License Window"

jandafields · Mon Nov 09, 2009 6:23 pm

press "Update Key" in "License Window"

I thought that "Update Key" was only required for v4. He indicates having the same problem with 3.28 and 3.30.

Chupaka · Tue Nov 10, 2009 9:49 am

he indicates he have lost the key for some reason, and the simpliest way to restore it in new 8-digit format is "Update Key"

Entai · Thu Nov 12, 2009 1:13 am

Ok, then I "PRESS THE UPDATE BUTTON" (The RB411AR connect to Mikrotik . . . but . . . TIMED OUT!!!!!) I try several times and turn it off to save time and wait for help.

PS: Yes, I update the ROS to 4.2 and don't upgrade license first! my mistake! I send email to support@mikrotik.com and waiting for answer.

jandafields · Thu Nov 12, 2009 1:23 am

Ok, then I "PRESS THE UPDATE BUTTON" (The RB411AR connect to Mikrotik . . . but . . . TIMED OUT!!!!!) I try several times and turn it off to save time and wait for help.

PS: Yes, I update the ROS to 4.2 and don't upgrade license first! my mistake! I send email to support@mikrotik.com and waiting for answer.

Was your computer connected to the Internet when you tried to updated the license?

Entai · Thu Nov 12, 2009 11:13 pm

Ok, then I "PRESS THE UPDATE BUTTON" (The RB411AR connect to Mikrotik . . . but . . . TIMED OUT!!!!!) I try several times and turn it off to save time and wait for help.

PS: Yes, I update the ROS to 4.2 and don't upgrade license first! my mistake! I send email to support@mikrotik.com and waiting for answer.
Was your computer connected to the Internet when you tried to updated the license?

Yup, the Routerboard! (not a PC!) is connected to internet, first resolves the www.mikrotik.com but then TIMED OUT! . . . when I don't have it connected to internet DON'T RESOLVE WWW.MIKROTIK.COM.

On Mikrotik Support, now waiting for answer

Chupaka · Thu Nov 12, 2009 11:24 pm

the PC running WinBox should be connected to the Internet, not the router

Monkz · Thu Nov 19, 2009 5:40 pm

Hello, i'm new in routeros.
Just bought 450G router with 3.25 version.
Performed update procedure to v 4.2 depending on http://www.mikrotik.com/download.html instructions.
Looks like i make some mistake, because after reboot in winbox under Licencse after i press update License key i got "failed: invalid old software Id". I have software id in XXXX-XXXX format, also upgradable to v5.x
Please, help, why i got Invalid old software Id??? Maybe i need to downgrade?
Thanks a lot in advance!

jandafields · Thu Nov 19, 2009 5:42 pm

Email support@mikrotik.com for license issues

BobcatGuy · Fri Nov 27, 2009 8:00 am

Ok, i only espused my poit of view..... but mail sent to support in more than 24 hours.... and no answer.... why i am not surprised ????

BR

support answers within 3 business days, do you read anything ?
edit: I just checked, and your email was answered 1 day ago. please check your email client before you write complaints

E-mail not received until now... i read my emails 5 to 6 times by day, and the email was not classified as spam too... well here is not place to discuss it more, can we pass to private???

Edited : I just checked my mailserver logs and obtained this :
Oct 26 08:11:02 erica postgrey: action=greylist, reason=new, client_name=unknown, client_address=159.148.172.195, sender=support@mikrotik.com, recipient=mand
rade@mma.com.br
Oct 26 08:11:03 erica policyd-spf-fs[6601]: action=DUNNO Received-SPF: pass (erica.mma.com.br: domain of mikrotik.com designates 159.148.172.195 as permitted
sender) client-ip=159.148.172.195; envelope-from=support@mikrotik.com; helo=bute.mt.lv; (ip=159.148.172.195 from=support@mikrotik.com helo=bute.mt.lv to=man
drade@mma.com.br)
Oct 26 08:11:03 erica postfix/smtpd[6239]: NOQUEUE: reject: RCPT from unknown[159.148.172.195]: 450 4.2.0 <unknown[159.148.172.195]>: Client host rejected: G
reylisted, see http://postgrey.schweikert.ch/help/mma.com.br.html; from=<support@mikrotik.com> to=<mandrade@mma.com.br> proto=ESMTP helo=<bute.mt.lv>
Oct 26 08:11:03 erica postgrey: action=pass, reason=client AWL, client_name=unknown, client_address=201.30.185.2, sender=root@redelsa.com.br, recipient=ostecon@mma.com.br
Conclusion : YOUR mailserver are not retring when it fails because the greylist antispam prefetions as RFC recomends, please check it, now i am putting your mailserver in forced whitelist here, please resend the message....

BR

I just read this, its funny, Notice your post was on the 27th, but YOUR OWN server log says that you recieved the mail on the 26th....

I still dont know why you were complaining, you really DID have that email 1 day prior to when you say you did...

( This has nothing to do with anything, but thought I would point it out.)

Lakis · Sat Nov 28, 2009 7:06 pm

Is it over with 3.x, I mean is there going to be 3.31 or just 4.x

Yury · Fri Dec 04, 2009 3:41 am

Greetings! I have the MikroTik Routerboard RB 333. It was running on Mikrotik OS v4.0.
When I decided to upgrade it to newest version OS 4.3, after reboot I read the following:

ROUTER HAS NO SOFTWARE KEY
-------------------------------------------------------------------

Your router does not have any valid key.
Please, get valid key from http://www.mikrotik.com
and enter it at "System | License".

If you already have paid for this license, please,
press "Update Key" in "License Window"

Router will stop functioning after 23h and 30m if no valid key is entered.

Current installation "software ID": M9IQ-WHQ3
-------------------------------------------------------------------
After I tried to get new licence key/upgrade, I read the following:
failed:invalid old software ID
On two other routerboards (RB 433) everything works just fine on version 4.3.

And now I can't even do the ROLLBACK or DOWNGRADE to v 4.0 or 3.xx. Formatting NAND can't help me eather.

I 've wrote a letter to support service, waiting for reply...
So what should I do with that ?
Thank you...

Chupaka · Fri Dec 04, 2009 3:45 am

you should wait for support response

p.s. was iv v4.0, or v4beta?..

Yury · Fri Dec 04, 2009 3:47 am

It was v4.0 stable.

Chupaka · Fri Dec 04, 2009 3:56 am

it's strange - v4 should not work with old key... have you tried to look for your key in https://www.mikrotik.com/client/index.php ?

huh...

Formatting NAND can't help me eather.

I hope, you haven't formatted your NAND - it will erase your license, afair...

Yury · Fri Dec 04, 2009 4:11 am

Strange, but I was formatting NAND when it was v3.13 or v3.25, and it was working perfect.
Routerboard generates the key and starting up with licence key.
And now when I upgraded to v4.3 the NAND format will erase the the key, that was in router chip from the beginning?
Is that right?

Yury · Fri Dec 04, 2009 4:18 am

b.t.w. reading the forum and looks like i'm not the only one who got that present from routerboard upgrade

Hope we'll get answers soon...

Fri Dec 04, 2009 9:23 am

RouterBOARDs can have problems with SoftID generation in the long format after upgrade. This issue will be fixed in v4.4, please wait for this new version.

Yury · Fri Dec 04, 2009 10:21 am

That's nice! Can we hope to get that present from santa at chrismas time?

Fri Dec 04, 2009 10:57 am

PLEASE read the huge popup that is displayed on the download page.

2009-12-04_1057.png

magicgate · Sun Dec 06, 2009 2:38 pm

I own a copy of 2.9.27 How do I promoted him pictures Commentary plz

QpoX · Mon Dec 07, 2009 3:51 am

I own a copy of 2.9.27 How do I promoted him pictures Commentary plz

own?

nowoxi · Tue Dec 08, 2009 10:47 pm

RouterBOARDs can have problems with SoftID generation in the long format after upgrade. This issue will be fixed in v4.4, please wait for this new version.

Please, i am in that dilemma now and the routerboard cut with this is my backhaul connecting 4 other 5 km and 10km base stations, i was upgrading from 4.2 to 4.3. Is there a way around this problem by 4.3 i dotn mind buying a new license key in the mean time as it would be a disaster if this board gets reset after 24hours.

changeip · Wed Dec 09, 2009 2:16 am

why do posts from this thread keep getting deleted?

Wed Dec 09, 2009 9:14 am

why do posts from this thread keep getting deleted?

which ones? the only one that was deleted was from a spammer

Chupaka · Wed Dec 09, 2009 12:07 pm

changeip, that's because this topic is an announcement topic in the topmost forum - spambots love such topics )))

changeip · Wed Dec 09, 2009 7:42 pm

these were not spam. I can remember at least 3 different times this week seeing this topic and posts missing. For one I know there was a posted quoted that replied to http://forum.mikrotik.com/viewtopic.php ... =1#p178866 - unless maybe he was injecting invisible phpbb spam and I just missed it.

prawira · Thu Dec 10, 2009 3:55 am

Hi Fellows,

Willl dude-3.4.npk works under ROS 4.3 ?

TIA

Paul

Thu Dec 10, 2009 8:50 am

these were not spam. I can remember at least 3 different times this week seeing this topic and posts missing. For one I know there was a posted quoted that replied to http://forum.mikrotik.com/viewtopic.php ... =1#p178866 - unless maybe he was injecting invisible phpbb spam and I just missed it.

that guy registered minutes ago with a random number sequence email @hotmail and didn't ask anything, just quoted your text. this is a typical spam scenario. they make an empty message, if the moderator clears them, they edit the message to post spam later. believe me, I manage a 20'000 user forum

nowoxi · Thu Dec 10, 2009 10:01 am

Hi Fellows,

Willl dude-3.4.npk works under ROS 4.3 ?

TIA

Paul

Hi it does though it reset my dude setup and i had to draw the network again for some reason (I know about backups and the likes).

promoe · Tue Dec 15, 2009 12:38 pm

Hello, i have a little problem and if someone can help me , i would be a grateful , here is the problem.
I buy mikrotik routerboard 450 and install OS v3.3 and i see a big pop up screen to update on version 4 and activate a license , and i upgrade at v4 but didn't activate license in 72 hours ( why ? ) , because,my provider must to change my mac adress , i send them a mail of mac adress of routerboard and they didn't change mac , and i cant go on internet to active a license . They change mac after 5 days . Now my router don't see a network cable when i plug in , and i don't know what i must to do to restart to factory settings and what to do to activate license.

igorblackbox · Wed Dec 16, 2009 4:59 am

Hello i have a routerboard 411 with ROS 4.1 and i have level3 licence, now i upgraded to 4.3 and i have level 1 licence and my wireless card doesnt work, can somebody help me plz

firewallrule · Wed Dec 16, 2009 1:25 pm

Am not getting good report from usermanager version 4.3

No sales report.

shrek777 · Thu Dec 17, 2009 7:09 pm

Hello
I have broker rb433 wich have license 4
how i can backup license?
i dont know softid but i can take picture or send broken purts to mikrotik.
also i want to buy l6 license and if mikrotik will give me back that l4 license can i change it to l6 plus money? thank you

Chupaka · Fri Dec 18, 2009 1:35 pm

you cannot change the level of the license. you just buy new license

shrek777 · Fri Dec 18, 2009 1:52 pm

But what about broken mikroti, can i get it license?

Fri Dec 18, 2009 1:54 pm

what did you break ?

shrek777 · Fri Dec 18, 2009 10:04 pm

rb433 ah
not i,
wind i have parts of mikrotik, all parts

Frothingdog · Mon Dec 21, 2009 7:01 pm

Has anyone happen to update a PR732 to v4.4 yet? I'd like to get ours updated (still running 3.28) But I'd like to make sure that there aren't any problems since it's our Core Router.

Any feedback would be great

Cheers

Tue Dec 22, 2009 9:15 am

Maybe ask the manufacturer? They probably test it with new versions

nowoxi · Wed Dec 30, 2009 10:21 pm

Hi, has anyone tried version 4.4 with nstreme (exact size and framer limit 3200) It seems to be broken. The wireless link becomes unstable and keeps disconnecting until the test is over. Also data transfer rates are a crawling 5Kb/s. Any work around if noticed?

Also, some important functions are missing in dude if installed on 4.3 and above i had to add them myself to get snmp working properly on dude.

nexus010 · Fri Jan 01, 2010 7:13 pm

I seem to have got caught in this licening loop as well.
I have over 50 MT Access points.
I have been slowly upgrading them to 4.3-4.4 up to now it has been problem free.
This morning I was doing my rounds and found that an rb433ah is giving me 3.5 hours to fix the licence.
I'm getting the
*******************************************************
"ROUTER HAS NO SOFTWARE KEY
-------------------------------------------------------------------

Your router does not have any valid key.
Please, get valid key from http://www.mikrotik.com
and enter it at "System | License".

If you already have paid for this license, please,
press "Update Key" in "License Window"

Router will stop functioning after 3h and 50m if no valid key is entered."
***********************************************************
and then failed" Invalid old software ID!
***********************************************************
I had moved it from 3.28 to 4.4
Strange thing is I upgraded it last night only about 16 hours ago.
I did upgrade the firmware first, I forgot to upgrade the licence right away but I only worked on doing upgrades once in the week that was last night.
I doubt I will get this resolved with mikrotik support in the short time I have left.
So I'm going to buy a new licence to keep this critical hardware up.(I don't even know if this will work)
I must admit it makes me very nervous about upgrading furthur.
So I must report that it appears there is still some problems with 4.4 licensing .

Update:
I purchased a licence to keep the AP up.
It worked instantly.
$95 to fix this because it was a level 5 Licence
I asked support for a credit .
It's new years Day I really don't expect them to fix this till next week

nowoxi · Fri Jan 01, 2010 8:18 pm

@nexus010
Get a new license it will work. I think the license problem is either random or at least the reason isn't at our disposal yet.

nexus010 · Fri Jan 01, 2010 11:07 pm

@nexus010
Get a new license it will work. I think the license problem is either random or at least the reason isn't at our disposal yet.

Thanks nowoxi, I did.

nexus010 · Sat Jan 02, 2010 6:28 am

Ok so this has now led to a worse case senario.
I updated the licence on the rb433ah after paying for the new licence online.
It showed me that it had updated instantly
I rebooted it. it showed that all licence details where correct and then it shut down at 2pm.
The clock on the system reset must have kept ticking (like a time bomb) without showing me there was any issue.
On reboot and login there was no warning screen.
So tomorrow I'm faced with a 65 foot climb on an icy silo to swap out this board to restore service for 50 customers
and a board that I'm going to have to relegate to a corner of my bench for a week before I trust it.
I consider this a very serious issue and therfore cannot understate a warning to all others don't upgrade to 4.x in a production enviroment.
New boards only and bench them for 72 hours before you trust them until MT gets this process out of beta.
I recommend that along with warnings on the correct process for upgradeing from 3.x to 4.x on the download page that it is made clear that there are problems with the process and not to proceed in a production enviroment.
Failure to do so borders on criminal negiligence.

nowoxi · Sat Jan 02, 2010 11:35 am

@nexus010

Hi, really am not sure am clear are you saying the board went off at the expiry time? Did the settings get reset or did it just go off? When you turned it back on was everything back to normal?

Also, wow I know what you mean about your mast and clients you could loose all your hair for something like this. on the side, a little insight you see all you are talking about I mean the behaviour of 4.x is the reason its still in beta and its till supposed to be erratic and unstable. The best alarm that could be placed on it is "this is a BETA version. Still Unstable".

nexus010 · Sat Jan 02, 2010 4:19 pm

@nexus010

Hi, really am not sure am clear are you saying the board went off at the expiry time? Did the settings get reset or did it just go off? When you turned it back on was everything back to normal?

Also, wow I know what you mean about your mast and clients you could loose all your hair for something like this. on the side, a little insight you see all you are talking about I mean the behaviour of 4.x is the reason its still in beta and its till supposed to be erratic and unstable. The best alarm that could be placed on it is "this is a BETA version. Still Unstable".

Yes the board went off at expiry.
The expiry that was not showing an expiry anymore after the license was confirmed to have been updated by the rb 433ah.
The board had been rebooted after the update.
It showed no warning screen for the license.
The license table showed a valid license was installed.
I checked by running "update Licence Key"
It returned with "failed: license key is up to date !

I lost connection with the board at the precise time that it should have shutdown because of the license expiring.
I'm leaving now with a new board to replace it.

Edit
Board was in shutdown state, on reboot it had retained its original settings so service was restored for customers on reboot. For right now have decided to leave it in production and see what it does.

nowoxi · Sat Jan 02, 2010 10:48 pm

I think it should be okay

mendez · Wed Jan 06, 2010 7:45 pm

hi,
first message and I want to wish you good year to all !!!

Assumption:
I have very little experience with these products, except for simple configurations...

Today I had the bright idea of putting a hand on routerboard (RB532A) I was given it long ago ...

Having had some stability issues, and I decided to do a complete reinstallation (downgrade) from v4.40 to 3.3 version.

I performed these steps via serial comunication:d
-Shutdown RB
-Reset configuration
-Nand erase
-Complete memory check
-Inserted 128Mb compact flash for future proxy cache
-Installing mips 3.30 via netinstall.

...and after being informed to execute the "update license key" whitin 24 hours, i have opened winbox on internet/RB connected pc and surprise after click on "update licence key" i receive message on the bottom of the form that say "failed. Invalid old software ID!"

But here i see 8 digit software-id, remembering that version 3.3 had 7 digits, I decided to reinstall via NetInstall Version 4.40... but again I get the message 24 hours to activate the license ... I tried again "Update license key" but unfortunately I always get the same message ... "failed. Invalid old software ID!"

First of all this I am sure that running 4.40 whith the licence "L4" was active whit 8 digits "Software ID" but I do not remember any way the software ID but I think it changed during the 2 reinstallation...

how can I do to regain the original license running on the old installation?

I would not like having to buy new licenses because I use routerboard only for educational purposes ... and i am not sure if the routerboard it's fully working.

I hope someone can really help me.

Greetings from 'Italy

tmcarter · Thu Jan 07, 2010 5:28 am

I have just experienced a similar issue.

I have a RB450G, had 3.28; I upgraded the bootloader, then the firmware to 4.4; I logged in and was met with the upgrade key dialogue; I did what it asked for and received an appropriate key message; rebooted; and everything was fine. No further messages and the license then showed the 4x key and Level 5; and I just clicked on update license and received the Failed: Key already up to date! message.

At the 72nd hour the board shutdown; and I mean literally... my provider said they were in a down - down state and saw nothing from my equipment. The bad part about this is it is 4 hours away and over 250 miles (one way)...

After a sleepless night, I drove to the site this AM only to plug the console cable in and had NO log messages and the date/time had been reset to Jan 1, 1970... I powercycled the device and it all came back up and started passing traffic again.... all with a simple reboot. I just checked again and see NO evidence of the lockout timer counting down.. I have a solid backup of the device and a spare RB450G just in case....

FWIW... I reflashed the bootloader, and reinstalled the 4.4 ROS.... We will see what happens... I have opened a support case with Mikrotik and sent them the configs, keys and explaination; no response as of yet; but at this writting I am on EST and I think they are just getting to work... So I'm sure they will reply...

Nothing is 100% perfect 100% of the time. I guess my downfall here is I didn't have the foresite to let 72 hours pass on the bench before deploying out of test.....

Ty Carter

@nexus010

Hi, really am not sure am clear are you saying the board went off at the expiry time? Did the settings get reset or did it just go off? When you turned it back on was everything back to normal?

Also, wow I know what you mean about your mast and clients you could loose all your hair for something like this. on the side, a little insight you see all you are talking about I mean the behaviour of 4.x is the reason its still in beta and its till supposed to be erratic and unstable. The best alarm that could be placed on it is "this is a BETA version. Still Unstable".
Yes the board went off at expiry.
The expiry that was not showing an expiry anymore after the license was confirmed to have been updated by the rb 433ah.
The board had been rebooted after the update.
It showed no warning screen for the license.
The license table showed a valid license was installed.
I checked by running "update Licence Key"
It returned with "failed: license key is up to date !

I lost connection with the board at the precise time that it should have shutdown because of the license expiring.
I'm leaving now with a new board to replace it.

Edit
Board was in shutdown state, on reboot it had retained its original settings so service was restored for customers on reboot. For right now have decided to leave it in production and see what it does.

ilius168 · Fri Jan 08, 2010 6:18 am

just sharing some similar problems...

i Have a RB 1000u, upgraded from 4.2 to 4.3, license updated, but it gone crazy, license turns to level 0 and expiring in 23 hours. tried updating the key always failed, always reported invalid key.
Until the unit is hard rebooted (Only hard reboot!), will bring back the key to level 6, but doesn't last very long (within few hours), license went back to level 0 and expiring. This was occuring everyday.

Contacted support, replied with different license key, still the same, upgraded to 4.4 no improvement but unit become worst with hard booting only boots after 2-3 times trying.
tried netinstall the new 4.4 OS, nothing change.

Finally support sent me a new firmware, and couldn't applied to the unit as it went down completely..... and it doesn't seem to be software problem to me.

Give up now, the RB1000u going back for RMA.....

mendez · Fri Jan 08, 2010 3:18 pm

mikrotik support was really good and gave me a free new key to restore the license.

The problem is that now the Router is a lot of trouble to boot version 4.40 (start correctly 30% of the time.)... may need to update the firmware of routerboard 532A to solve this problem or the card is defective?

With version 3.3 I do not think there were such problems, but I'm afraid of losing again the license when downgrade.

any help?

HellMind · Fri Jan 22, 2010 6:13 pm

I get:
Failed: The operation timed out

Using the update license key button
(I can do ping to mikrotik from there)

Chupaka · Fri Jan 22, 2010 6:21 pm

do you have access to Mikrotik.com from the machine running WinBox?

HellMind · Fri Jan 22, 2010 6:37 pm

do you have access to Mikrotik.com from the machine running WinBox?

I said I can ping it from there

but look what the web says

ERROR: Gateway Timeout

Your cache administrator is no-reply@mikrotik.com.

Generated Fri, 22 Jan 2010 16:18:23 GMT by 66.228.113.26 (Mikrotik HttpProxy)

HellMind · Fri Jan 22, 2010 10:51 pm

That's lame
How can I sell this rb411u if the damn license system isnt working
When the site will be online again?

rmichael · Sat Jan 23, 2010 3:52 am

I confirm that mikrotik.com is not accessible right now and I a too unable to upgrade lic key.

HellMind · Sat Jan 23, 2010 9:12 am

I'm stil wating

Chupaka · Sat Jan 23, 2010 12:56 pm

sounds like big 'oops'...

Chupaka · Sat Jan 23, 2010 1:20 pm

please check now

aasidev · Mon Feb 08, 2010 4:23 pm

Hi,
I have a usermanager on x86 with all packages at 3.14, with a licence of level 4.
I would upgrade usermanager to use new functionalities like templating to offer a localized usermanager to the customers, there are problems? The only thong I have to do is update licence?
There is any know issue that can broke the usermanager (I manage it fro remote, so is something goes wrong I have to travel.....)

Thank you

nder · Fri Feb 26, 2010 10:33 pm

fortunately,

usable_for_you=NO

but

usable_for_others=YES!

Hi.how can i get license and how much price for v 3.30

exebug · Wed Mar 17, 2010 3:42 pm

Got a RB600 that tels me

ROUTER HAS NO SOFTWARE KEY
-------------------------------------------------------------------

Your router does not have any valid key.
Please, get valid key from www.mikrotik.com
and enter it at "System | License".

If you already have paid for this license, please,
press "Update Key" in "License Window"

Router will stop functioning after 22h and 10m if no valid key is entered.

Current installation "software ID": VMX9-N3CV

And if I try to update license key it tels me failed: Inalid old software key

Chupaka · Thu Mar 18, 2010 12:21 am

write to support@mikrotik.com with details

fluxburn · Sat Mar 20, 2010 12:55 am

On my RB750G it had ver 2.XX and I ftp`d ver 4.6, rebooted and it went in fine.

sharkboy · Wed Apr 07, 2010 7:29 pm

Hi
I have taken over 30 AP's from wisp who went bust. They are running ros 3.6. I think one might be 3.25 i will check.
When i login with winbox and click license then it says i can upgrade to 4.x when i click update it says license invalid ?
Any ideas ? Is this the right way to upgrade the licenses and the software ?

Chupaka · Sun Apr 11, 2010 3:35 am

Upgrading procedure for all devices:

1.Update the Bootloader if using a RouterBOARD
2.In your RouterOS v3.25 or newer, Update your RouterOS license
3.Upload new RouterOS v4 packages to the router, and reboot
If you are currently running an older version of RouterOS, where license can't be upgraded to the new format, you can still upgrade, but absolutely make sure that After successful upgrade click on the "Update License" button in Winbox and make sure the new license is accepted. You will have 72 hours to do this, but it's recommended to do this immediatelly

JP_Wireless · Sun Apr 18, 2010 9:37 pm

How do i update the boot loader?

Can older board like RB112 with v2.9 still be updated?

Where can one get v3.25 since it is no longer under download on ur site?

Thu Apr 22, 2010 2:19 pm

1. download v3.30 in that case

2. type command "/system routerboard upgrade"

that's all

otcpdx · Thu Apr 22, 2010 9:47 pm

Does this apply to a RB411?

Fri Apr 23, 2010 8:20 am

this applies to all routerboards, only in most cases, I suggest to use v4.6 not v3.30

cololine · Fri Apr 23, 2010 5:29 pm

I have just experienced a similar issue.

I have a RB450G, had 3.28; I upgraded the bootloader, then the firmware to 4.4; I logged in and was met with the upgrade key dialogue; I did what it asked for and received an appropriate key message; rebooted; and everything was fine. No further messages and the license then showed the 4x key and Level 5; and I just clicked on update license and received the Failed: Key already up to date! message.

At the 72nd hour the board shutdown; and I mean literally... my provider said they were in a down - down state and saw nothing from my equipment. The bad part about this is it is 4 hours away and over 250 miles (one way)...

After a sleepless night, I drove to the site this AM only to plug the console cable in and had NO log messages and the date/time had been reset to Jan 1, 1970... I powercycled the device and it all came back up and started passing traffic again.... all with a simple reboot. I just checked again and see NO evidence of the lockout timer counting down.. I have a solid backup of the device and a spare RB450G just in case....

FWIW... I reflashed the bootloader, and reinstalled the 4.4 ROS.... We will see what happens... I have opened a support case with Mikrotik and sent them the configs, keys and explaination; no response as of yet; but at this writting I am on EST and I think they are just getting to work... So I'm sure they will reply...

Nothing is 100% perfect 100% of the time. I guess my downfall here is I didn't have the foresite to let 72 hours pass on the bench before deploying out of test.....

Ty Carter

Hello Ty -

I had *exactly* the same thing happen to me, with an RB1000, going from 3.30 to 4.6. I'm in communication with Mikrotik about this now, and I'm in a unique position to try to duplicate it, as I am taking another RB1000 out of production this weekend, and can try the update again on the bench. If I get the same results, I am going to chase Mikrotik on this. Please tell me a couple things:

1. After the reboot that restored service, have you had any further trouble with that unit?

2. What exact order of steps did you perform in doing the update (I realize this may be hard to recall) - did you 1) update the bootloader, 2) update the firmware, 3) update the license? Or did you 1) update the bootloader, 2) update the license, then 3) update the firmware? I have a theory....

Ed

filzek · Thu May 06, 2010 2:40 am

I am very unhappy this week, after receive the month shipment from Mikrotik, the RG450G still come with license Level 4, and forth agains costumers complain for Level 5 update we have hire a new employee to just do the mikrotik license, when we start the trainning day the mikrotik server just want to play us a trick and sai: Failed: Invalid old software ID! so, costumers are saying you sell Level 5 RB450G but delivery RB450G Level 4, you say that Mikrotik is offer a free upgrade but no one can really use it, so, your company is telling and make lies to sell, I cant stand after this, PLEASE LOVED MIKROTIK help us fast.

If someone know how to solve this on 100 units returnin the same problem, advise, we are given up one RG450G for free.

Thanks all

Filzek

Anandhsethu · Thu May 06, 2010 8:35 am

I have a RB 433 and upgrade V4.8 combined package . Upgrade 4.8 but it haven't wireless ,Hotspot,DHCP menus .How to solve the problem

Chupaka · Fri May 07, 2010 2:59 pm

I have a RB 433 and upgrade V4.8 combined package . Upgrade 4.8 but it haven't wireless ,Hotspot,DHCP menus .How to solve the problem

look at System -> Packages menu

Anandhsethu · Tue May 11, 2010 1:11 pm

1)which is the maximum voltage and Amps can give for mikrotik router board ?

2)Howmuch Voltage and Amps will take mini PCI card in mikrotik router board?

3)if we connect one more PCI card put in mikrotik board ,Board Performance is Good OR Bad ?

4) I put 433 AH mikrotik RB along with Ubiquity XR2 in Base Station & 200 mw CPE in Client Side.Howlong Km will Support 433 AH?

IlCarletto · Wed May 26, 2010 11:25 am

i've 2 rb333 running 3.30 powerpc (the pc running winbox has internet access)

when i try to upgrade via winbox the license it fail cause 'key for specified software ID not found'

upgrade to v3.x
level 4

i try from terminal ' sys reouterboard upgrade. '

Clever · Thu Jun 14, 2012 12:39 pm

Dear i have a mikrotik board 532, after formating the board, i lost the license id and i keep getting invalid old software id, any idea how to fix it?

thank u

saturnus · Fri Jun 16, 2017 6:33 pm

Hello,

My problem is that we are operating a RB411 in a shipyard, and one day in a lovely morning the router said I have to ! upgrade my license. The license was shipped with the device many years ago. The windows said I have 12 hrs to update my license, but after pressing the update button the "invalid request received!" message was said.

Nothing changed, nothing tampered, but maybe the router had problems of the power.

Please help me if its possible

My license number is CMB8-AW64

Thany you in advance

Fri Jun 16, 2017 6:44 pm

You need to contact support@mikrotik.com with this issue.

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