I've seen a number of postings regarding this issue, but nothing in the way of a solution

I've got an RB750G running on a remote network, with dude agent installed and running. I am attempting to connect to the agent remotely via the 750's external IP address, but have had no success.

There was one posting saying to set up a separate account for the dude server in order to log into the agent. I tried that, but was unable to connect.

I've open port 2210 on all known firewalls between my dude server and agent tried to log in to the agent both securely and non-securely
I've set up a separate account on the dude server and tried to log in to the agent both securely and non-securely
I've set up a separate account on ROS on the 750 tried to log in to the agent both securely and non-securely
I'm having no success at all. The best I get is an error saying "invalid username or password". The worst I get is a message stuck on "connecting"

I've run torch on the external port of the ROS and I see a brief attempt at a connection from my dude server ip address on port 2210, so something is getting through...

I'm doing something wrong....but what is it?

Specs:
RB750G running ROS4.5 with dude agent 3.6 installed and running (as far as I can tell)
Dude 3.6 running as dude server

Ok, let's back up a bit:

My understanding is this - the dude agent is a package that can be installed on any device running ROS. This agent allows me, using "the Dude" software installed on a windows 7 machine on a different network, to remotely monitor the devices connected to the inside of the remote network hosted by the before mentioned ROS.

Assuming that is all correct, the steps needed to make this happen are as follows:

1. Install the dude agent package on the remote ROS device (done)
2. Install "the Dude" software on my windows 7 machine (done)
3. setup a remote connection on "The Dude" software of my windows machine by going to "Settings", clicking on the "Agents" tab, and adding a new agent. Address is the external, routable IP of the ROS device hosting the remote network, Username and Password are the same as the Username and Password used to connect to ROS either through winbox or web or whatever. (done)
4. Once I have hit "Apply" in the "New Agent" window it should connect and give me a pretty little blue checkmark. (no blue checkmark, only red x)

What I have just described, although making sense to me, does not work. I have successfully connected to remote networks that have "the dude" installed on a computer inside that network, but not on any networks that have the dude agent running right on the ROS. Can someone please point out where I have gone wrong, and put me on the correct path?

Thanking you in advance,
Remote-connectionless

Did you figure out the problem for your issue?
I have the same problem and cannot connect to my RB493G running Dude 3.6, and Dude 4Beta3 on my windows machine.

Looking for any positive help out there.
Thanks.

Start with the basic stuff, can you ping the dude agent from the dude server?
If not where does a trace route stop?
Is there a firewall? Is there a rule on the firewall to allow access?

If you have that connectivity then I have no idea...

Ping - Yes.
Traceroute - Reaches the router.
Firewall - I'm not 100% sure it is correct, but I have a dstNAT rule to accept ports 2210-2211.
For the firewall rule, you don't need to have dstNAT right? Since the DUDE is setup on the actual router itself with the Public IP.
How should it be setup to accept connections from port 2210-2211?

Thanks.

If you can examine the log files you should see attempts to connect from the server to the agent, I would bet you don't need the NAT and you just need a rule that allows the dude server to access the public IP of the router on port 2210.

Put Wireshark on your dude server if it is windows and just double check it is trying to talk to the agent. all you need is "Host 192.168.1.1" for a filter and you will quickly see if the server is talking to the agent. Obviously your IP address for host will be your real internet address.