I just got my two pieces of RB921UAGS-5SHPacT-NM and had a very nasty surprise, they got lvl 3 license. I'm so happy that, I can throw away both of them.

InoX, we are sorry for the inconvenience caused by this issue. It is very easy to get level4 on your router.


Access your router by Winbox, open System —> License and click “Update License Key”.
Instructions are available at the attachment.

Doesn't work for the moment. I tried that before posting on forum. Should I try later?

Please post your serial number or contact support (support@mikrotik.com) with serial number and probably remote access to your router.

Is it enough? Remote is not posible until monday.

Two serials 4ED104C1320A and 4ED104E7EAF0 came with level3, we will fix keys for them and "Update License Key" should work after it.
4ED1045BF33A, this one comes with level4. Make sure you have switched it on and checked that level4 is available.
We are sorry for any inconvenience caused.

failed: Upgrade for your key is not necessary!
I've sent the supout.rif to support.

We have not received support output file, but applied few fixes to our acconting server.
Please try to "Update License Key" now, it should work fine for you.

lost in transit?

Please try to click on "Update License Key" now, let us know about the results

Is there a cli command equivalent? I have hundreds to do and it is not where I would expect to find the command.

Same here,i got 2 both with level 3 and when i try to update license key i get the message
Failed:Upgrade for your key is not necessary!

[igds] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED104B51956
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[igds] > /system license print
software-id: 2DS8-K1WB
nlevel: 3
features:


[igdo] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED1044FE7FB
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[igdo] > /system license print
software-id: UVLT-3IJH
nlevel: 3
features:

Same here,i got 2 both with level 3 and when i try to update license key i get the message
Failed:Upgrade for your key is not necessary!

[igds] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED104B51956
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[igds] > /system license print
software-id: 2DS8-K1WB
nlevel: 3
features:


[igdo] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED1044FE7FB
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[igdo] > /system license print
software-id: UVLT-3IJH
nlevel: 3
features:

please try again now

I also have the same issue.

I received two Mikrotik NETMETAL-5s, and expected Level-4 licenses, but
only L3 are installed. They are not useful like this.

I tried following the instructions on this post (License update from winbox) but there was
no change. They are still at L3.

The serial numbers are:
4ED10469DBED/429
4ED104492514/429

Thanks for your help.

Thanks it worked.

/system license print
software-id: 2DS8-K1WB
nlevel: 4

I have the same problem with two NetMetal5 devices:

[admin@MikroTik-1] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED10469DBED
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[admin@MikroTik-1] > /system license print
software-id: YEJG-MSXW
nlevel: 3
features:

[admin@MikroTik-2] > /system routerboard print
routerboard: yes
model: 921UAGS-5SHPacT
serial-number: 4ED104492514
current-firmware: 3.18.1
upgrade-firmware: 3.18.1
[admin@MikroTik-2] > /system license print
software-id: 21Z9-F7YQ
nlevel: 3
features:


Could you please also help me fix the lvl of the licenses to 4?

The "Update License" worked on the next morning.

Thanks!

Also the same issue..... Have bought 2 x RB921UAGS-5SHPact's. The Mikrotik site says Level 4, but i cant upgrade to Level 4... its stuck at leval 3...... ASAP fix, I didnt pay extra for express freight for nothing......

I am Having the same issue with my 2x RB921UAGS-5SHPacT-NM.
What do I need to do to get the "As Advertised" Level 4 licensing. This is a massive inconvenience for me. Please help.

I have done what was suggested via settings , license then request level 4, but still stuck at level 3 in winbox....

thankyou