Thu Jul 14, 2016 9:44 am
Read manual, read relevant forum topics, take inspiration and do not believe that some step-by-step guide will save your ass.
Will not.
If you do something you do not understand, you will make other faults that you are not aware of.
Your problem is not about "mikrotik" but about general physics, about wifi experience and in basic school mathematical knowledge. Let me explain your situation. You have very powerful AP radio, probably unregulated (assumption). Then you have very powerful omnidirectional antenna. I do not believe it has 60 degree vertical beam. But let assume yes. It means you are on the edge of the signal beam at at least 17.3m when the antenna is 10m high. On the edge! And it is distance on the groud, air distance is 20m. To get at least somehow in the beam, you would need to go much farther.
Now about the clients. Their radios are weak and they are equipped with very bad low gain antennas, held in hands, in movement, still changing the conditions.
What you can expect in this situation:
The signal level detected on the mobile clients from the AP is high even when they are out of the main beam of antenna. Because the strong signal leaks everywhere in close distance. But when the clients try to transmit, they are almost not heared by the AP. Why? Because the 10m high angenna catches all the signal even from very far distances and from unwanted angles that are directly in its main beam. From your point of view it is a noise, but it could be with the same intensity like the signal from your clients. This everything comes to the AP radio and it should distinguish between the noise and signal from your mobile phones. How it can manage that when there should be around 30-40db difference between the signal and the noise to keep the link?? It is obvious it can not.
Now your homework:
What do you think will happen, if you move the antennas down to the ground at height of 2m instead of 10m?
There are also other options, can you imagine them?