I am having difficulties remotely accessing through VPN.
I have a Mikrotik RB2011iL with RouterOS v6.42.6 and had setup a VPN link which has been used for many months. However, 2 new colleagues need to have access and it is not working (despite working fine for all the other colleagues). And it is not a limitation on the number of connections as it is set to not limit the number of connections and it also fails when nobody else is logged-in.
The error that is logged at the Mikrotik during these attempts is:
jul/26 21:24:44 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 660
jul/26 21:24:45 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 660
jul/26 21:24:46 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 660
jul/26 21:24:51 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 463
jul/26 21:24:52 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 463
jul/26 21:24:53 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 463
jul/26 21:24:56 firewall,info input: in:[1]WAN_F out:(unknown 0), src-mac zz:zz:zz:zz:zz:zz, proto UDP, xxx.xxx.xxx.xx:500->yyy.yy.yy.yy:500, len 463
As the setup is unique at the router, I investigated at the client level. Everything is equal, except the operating system on these 2 new colleagues that have the latest Windows 10 release.
The error that they get at their PC, after the initial “Connecting to yyy.yy.yy.yy” is “The remote connection was not made because the attempted VPN tunnels failed. The VPN server might be unreachable. If this connection is attempting to use an L2TP/IPSEC tunnel, the security parameters required for IPSEC negotiation might not be configured properly”
At the client side I am using the same configuration on all the 4 PCs:
• Server name or address: yyy.yy.yy.yy
• VPN type: Automatic
• Type of sign-in: Username and password
What must be changed to accept the newer Windows 10 (if that is the problem) and the other PCs?
Thank you