System issues RB1100ahx4

Rrock · Fri Aug 17, 2018 7:17 pm

Time host tags message
16th August 2018, 12:33:44.477 10.20.30.11 snmp,warning timeout while waiting for program 44
16th August 2018, 12:32:44.870 10.20.30.11 snmp,warning timeout while waiting for program 24
16th August 2018, 12:23:14.265 10.20.30.11 snmp,warning timeout while waiting for program 63
16th August 2018, 12:22:44.235 10.20.30.11 snmp,warning timeout while waiting for program 44
16th August 2018, 12:22:14.203 10.20.30.11 snmp,warning timeout while waiting for program 24
16th August 2018, 12:21:44.172 10.20.30.11 snmp,warning timeout while waiting for program 20

CPU utilization 1%
Memory utilization 4%
ROS 6.42.6

What happened?

vozglobal · Mon Sep 10, 2018 9:51 am

I have the same problem.
I can ping the device, but it can not be managed.
Restart the device and fix it until one is blocked again

Log MK.png

vozglobal · Tue Nov 06, 2018 1:05 pm

Time host tags message
16th August 2018, 12:33:44.477 10.20.30.11 snmp,warning timeout while waiting for program 44
16th August 2018, 12:32:44.870 10.20.30.11 snmp,warning timeout while waiting for program 24
16th August 2018, 12:23:14.265 10.20.30.11 snmp,warning timeout while waiting for program 63
16th August 2018, 12:22:44.235 10.20.30.11 snmp,warning timeout while waiting for program 44
16th August 2018, 12:22:14.203 10.20.30.11 snmp,warning timeout while waiting for program 24
16th August 2018, 12:21:44.172 10.20.30.11 snmp,warning timeout while waiting for program 20

CPU utilization 1%
Memory utilization 4%
ROS 6.42.6

What happened?

Hello

Can you solve this problem?

nescafe2002 · Tue Nov 06, 2018 1:13 pm

Send problem description (with supout.rif and short description of setup, e.g. used monitoring tools and monitored oids) to support@mikrotik.com.

If possible, enable debug logging for snmp (create separate logging topic for snmp), wait for error and then create supout.

vozglobal · Tue Nov 06, 2018 1:15 pm

I still have the same problem with RB1100aHx4.

I have updated to the latest version 6.43.4

I already have the case open to support Mikrotik, but I'm waiting for the failure to appear on a computer where I have capturing the packets on COM port.

But Murphy's law has been fulfilled and in which I want it to fail it has not failed yet.

If someone has a similar case that can help find the source of the problem, I would greatly appreciate your contribution

Rrock · Tue Nov 06, 2018 3:18 pm

it was single issue.
reboot only.

Kampfwurst · Thu Jan 03, 2019 1:04 pm

I hade today the same problem with the RB1100AHx4. ROS 6.43.7.

Are there any new information

Rrock · Thu Jan 03, 2019 2:02 pm

it’s happened again for me

Kampfwurst · Thu Jan 03, 2019 2:40 pm

It sounds like a memory leak for me.

@ Rrock which version are you using?

krafg · Sun Jan 06, 2019 10:52 pm

I'm on 6.43 and no problems with my rb1100ahx4.

Regards.

ybrother · Mon Jan 21, 2019 10:13 am

Hello. We have same problem. The router did not give access to management, but available by icmp requests. When we tried to connect via telnet router respond:

Code: Select all

Escape character is '^]'.



MikroTik v6.43.1 (stable)

When the problem occurred we received a messages on rsyslog server:

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Jan 19 11:31:37 <-router-public-ip-> timeout while waiting for program 20

Jan 19 11:32:07 <-router-public-ip-> timeout while waiting for program 24

Jan 19 11:32:20 <-router-public-ip-> dhcp-v0327-dpsh23-abonka deassigned 10.0.32.113 from 00:24:8C:D8:9D:57

Jan 19 11:35:20 <-router-public-ip-> dhcp-v0327-dpsh23-abonka: failed to give out IP address: unknown pool

Jan 19 11:35:48 <-router-public-ip-> timeout while waiting for program 88

Jan 19 11:36:20 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.88 from 28:10:7B:42:C8:66

Jan 19 11:39:20 <-router-public-ip-> dhcp-v0327-dpsh23-abonka: failed to give out IP address: unknown pool

Jan 19 11:42:20 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2: failed to give out IP address: unknown pool

Jan 19 11:42:42 <-router-public-ip-> timeout while waiting for program 24

Jan 19 11:45:20 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2: failed to give out IP address: unknown pool

Jan 19 11:45:50 <-router-public-ip-> timeout while waiting for program 20

Jan 19 11:48:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2: failed to give out IP address: unknown pool

Jan 19 11:48:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.113 from 00:1A:92:E3:C5:4C

Jan 19 11:48:21 <-router-public-ip-> dhcp-v0325-office-dshr9 deassigned 10.0.29.137 from F0:92:1C:64:16:2B

Jan 19 11:48:21 <-router-public-ip-> dhcp-v0325-office-dshr9 deassigned 10.0.29.69 from 00:1E:8F:B1:23:59

Jan 19 11:48:21 <-router-public-ip-> dhcp-v0325-office-dshr9 deassigned 10.0.29.98 from 00:1E:58:F7:8C:73

Jan 19 11:50:48 <-router-public-ip-> timeout while waiting for program 88

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2: failed to give out IP address: unknown pool

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0324-office-des-on-ddzr49b deassigned 10.0.28.75 from D4:CA:6D:56:32:0C

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.116 from C4:12:F5:34:3A:A2

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0327-dpsh23-abonka deassigned 10.0.32.67 from C4:12:F5:34:3A:A7

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.125 from 00:23:54:BE:C2:2C

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.123 from 00:27:22:FA:1E:E9

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0328-dpsh23-commerce deassigned 10.0.33.120 from 54:42:49:0D:A6:9F

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.112 from 44:8A:5B:59:9A:9B

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.126 from B0:55:08:01:C7:C3

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0314-antr28-office deassigned 10.0.25.74 from 94:DE:80:A3:E3:77

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0321-utn-ooj-grinkevicha2 deassigned 10.0.23.103 from 00:24:8C:D8:9D:37

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0327-dpsh23-abonka deassigned 10.0.32.121 from 60:A4:4C:3C:90:3D

Jan 19 11:51:21 <-router-public-ip-> dhcp-v0314-antr28-office deassigned 10.0.25.82 from F4:7B:5E:67:BF:9C

Jan 19 11:53:35 <-router-public-ip-> timeout while waiting for program 24

Problem was solved after router reboot.

Rrock · Mon Jan 21, 2019 12:15 pm

It sounds like a memory leak for me.

@ Rrock which version are you using?

It doesn’t seem.
Memory usage 60-75Mb from 1G
CPU usage 1-2%

ROS 6.43.4

ybrother · Tue Feb 12, 2019 8:57 am

Another RB1100AHx4 rebooted tonight. This is not power issue - device is installed on site with two different power inputs, two UPS and ATS. Both power supplies on router are connected. Any other devices on site haven't problems like this. Router said to log

Code: Select all

feb/11 05:14:14 system,error,critical router was rebooted without proper shutdown

but nothing any unusual messages before and after. We are using ROS 6.43.4 on this device, but this issue was happened on any another software versions we tried.

This routers are very critical for our network infrastructure. I need comments from Mikrotik team what we need to do.

vecernik87 · Tue Feb 12, 2019 10:02 am

Another RB1100AHx4 rebooted tonight.
...
I need comments from Mikrotik team what we need to do.

I always get comment from their support. After crash, there is autosupout.rif file... all you need to do is send it to them and describe your situation. They will likely find the issue and either tell you whats wrong or maybe fix it in future update.
This forum is not official support. It is more for users to share knowledge and help each other. If router crash, it is system error which cant be solved by anoyne else than official mikrotik support.

kehrlein · Thu Dec 05, 2019 10:07 pm

fyi: viewtopic.php?f=2&t=149062&sid=d942c65b ... 143005be5b describes the same issue.

System issues RB1100ahx4

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