It's 2022... VPNs are basically mainstream now, but sadly service providers are still very focused on using custom soft clients (mobile/desktop apps) for connecting. If you're like me (and if you're reading this, I assume you are), you prefer to connect your whole house to the VPN at your router - your Mikrotik router to be specific. In the last year or so we have started to see a bit better "support" from some of the more popular service providers, but this usually only goes as far as a basic guide in their help knowledge base, if you need actual help from their support staff you are going to regret it....
There are a million VPN review sites out there but most of them are a) dodgy affiliate sites; and b) focused on things like whether you can watch US Netflix. For this poll, the main criteria I'm interested in are:
a) Does the provider offically support Mikrotik?
b) Is the router set up straight forward / aligned with basic protocol standards (e.g. IPSec) - or did it require additional config hacks / work-arounds?
c) Is the connection stable, or does it drop out regularly?
d) If you have to speak to support about a connection problem, do they actually know WTF they are talking about when it comes to using the VPN with Mikrotik?
I'm posting this poll because I have been using Surfshark for a couple of years now, and I am ready for a change. Site regulars will be familiar with their IPSec-breaking 5 second DNS TTLs and other issues, but in the last month or two I have noticed that the connection has become horribly unstable, particularly in the evenings which only leads me to believe that their AU servers are drastically overloaded and they are doing nothing about it. Additionally I have noticed some other weird shit going on, such as my SSH traffic being re-routed out a different exit point to my web traffic.
On the surface of it, NordVPN seems to be the most popular option, but I found out recetly that they are owned by the same parent company as Surfshark, and will be merging soon, so even though they have a pretty sweet birthday deal on right now, I'm kind of hesitant. I'd like to support ProtonVPN personally, but only their Basic plan is price-competative and I'm a bit worried they don't have as big a server network.