@Mikrotik: Please create a M11G with m.2 slot for LTE/5G modules ! We wait for new line of 5G devices like SXTGR 5G, LHGGR 5G, LDFGR 5G - 1Gb and m.2 slot with 4x4 MIMO - we wait.
Table of Contents
- How to correctly diagnose & collect LTE logs for support
- Additional Scripts for LTE
- Antennas
- Acessories like m.2 adapters
- HowTo configure X LTE module
- About LTE, CA and MIMO
- Reserved
- Reserved
Remember fist do upgrade a RouterOS and separate a lte module upgrade.
List of latest version of firmware per lte module:
- R11mL-RG502Q-EA (Chateau 5G) RG502QEAAAR11A04M4G <- first m.2 form factor
- R11e-LTE12 (EG12-EA) EG12EAPAR01A10M4G
- R11e-LTE6 v028
- R11e-LTE MikroTik_CP_2.160.000_v020
- R11e-LTE-4G v9
- R11e-LTE-US R11eL_v16.02.183961 (R11eL_v05.04.193841 probably show wrong info at ros7)
- SXT LTE 3-7 |-> chip:2.0 fw:0.1.2.4
Try this:
# Check your and latest firmware version
/interface lte firmware-upgrade lte1
# Do upgrade by:
/interface lte firmware-upgrade lte1 upgrade=yes
1) How to correctly diagnose & collect LTE logs for support
1A) Enable logging of LTE, regular logs.
/system logging action remove [find where name=support]
/system logging action add name=support target=memory memory-lines=16384
/system logging remove [find where topics~"lte"]
/system logging add action=support topics=lte
1B) LteLogger2 - optional
Final script as job in loop will monitor current lte parameters and log them as warning, blue entry. Check picture below.
You will see when BTS/Tower/eBN will change, when ca-band is re-assign etc., very useful in diagnosis.
Download proper script file and drag&drop it to WinBox.
You see new scheduler and script items. Scheduler is a software watchdog who watches over a script job to be still running in loop.
- RouterOS v6
- RouterOS v7 Note: ros7.1rc4 have bug, this is workaroung; solved from 7.1rc5 -
Installation of that file is by /import in terminal, remember that TAB key do complements of syntax :
/import ros6-lteLogger2.rsc
Example:
left - show one lte down
right - filtered ca-band logs show flapping with 2CA.
That give you better perspective to see if something is change or not with LTE general.
Now we will discuss about your case.
1C) Problem replication
We are waiting for your problem to occur. If you know what do to generate/replicate that problem, then do it now.
btw, You can restart the device to accumulate fresh logs.
1D) Generate supout.rif
To report case to MikroTik support team you need generate supout.rif file.
In terminal just type:
/system sup-output
or in WinBox use from left main menu a "Make Supout.rif" button > Start button.
In WinBox main menu, the "Files" button show you local files and you can use Right Mouse Button (know as RMB), select Download to save file to your computer.
Remember that you can do additional screenshot-s, take a movie etc.. of problem.
1E) Report case
Try contact with your local distributor first, they should help you in first place.
Case reported directly to MikroTik should be via support@mikrotik.com or support portal at http://help.mikrotik.com
P.S. If you want open .rif file you can do that at https://mikrotik.com/client/supout but this is a separed credentials, you must first register here.