Since 6.34 upgrade, hotspot users incorrectly reporting as overquota
Posted: Tue Feb 23, 2016 1:54 am
Hi,
We are using a customised hotspot system that uses a script to periodically check if a user has consumed their 1GB quota and then another script to reset all users at 5am daily. Lately, we have had guests complain that their devices are saying they are overquota when they claim to have not been using them. This issue started after we upgraded to routerOS 6.34
I've been running a daily report to monitor this and am finding in the overquota section of the report there are indeed a number of devices that do not appear to have gone over 1GB, some have used no data at all...
I've pasted an example of one such report below.
Does anyone have experience with the hotspot interface and could advise on why this is happening?
We are using a customised hotspot system that uses a script to periodically check if a user has consumed their 1GB quota and then another script to reset all users at 5am daily. Lately, we have had guests complain that their devices are saying they are overquota when they claim to have not been using them. This issue started after we upgraded to routerOS 6.34
I've been running a daily report to monitor this and am finding in the overquota section of the report there are indeed a number of devices that do not appear to have gone over 1GB, some have used no data at all...
I've pasted an example of one such report below.
Does anyone have experience with the hotspot interface and could advise on why this is happening?
Code: Select all
Usage report start
=====
Live users:
User: T-A0:8D:16:2A:BF:08 - 9/41 (MB UP/DOWN) / (Limit MB UP/Down)
=====
Overquota Users: User: default-trial - 10016/42743 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-AC:29:3A:26:A6:C7 - 137/956 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-64:76:BA:A6:FE:64 - 34/989 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-80:EA:96:B7:FB:8B - 65/968 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-04:0C:CE:E3:35:4C - 13/954 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-6C:40:08:B8:35:6E - 41/1018 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-04:15:52:92:2F:13 - 32/1034 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-68:9C:70:20:1F:CC - 30/1011 (MB UP/DOWN) /953 (Limit MB UP/Down)
User: T-8C:7C:92:81:A4:C4 - 10/8 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-34:A3:95:61:45:64 - 0/11 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-94:01:C2:A1:9F:73 - 1/3 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-34:E2:FD:84:BF:F4 - 0/11 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-60:D8:19:CB:30:85 - 5/39 (MB UP/DOWN) / (Limit MB UP/Down)
User: T-A0:8D:16:2A:BF:08 - 0/0 (MB UP/DOWN) / (Limit MB UP/Down)
=====
End of message