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MikroTik App
 
surfergeek
newbie
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Posts: 38
Joined: Thu Sep 03, 2009 9:34 pm

Support

Fri Nov 06, 2009 12:10 am

I just purchased a level 4 license. I read one gets 30 days of support. I'm trying to finish an install.
Have had VERY spotty and slow reaction to my questions most of the time.
I"ve had more help here on this forum than from Mikrotik.
Is this standard? They really that busy? or? :lol:
It's unfortunate, I understand this software is not for complete NOOBS, I can generally work my way through an installation having been doing networking for years. But I would think one should get what one is told and without having to wait 2 days.
Anyway, any enlightment would help.
How often and when can one expect a support reply? :shock: :twisted: :cry: :cry:
Thanks
 
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Chupaka
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Re: Support

Sun Nov 08, 2009 11:17 pm

three business days
 
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normis
MikroTik Support
MikroTik Support
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Joined: Fri May 28, 2004 11:04 am
Location: Riga, Latvia
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Re: Support

Mon Nov 09, 2009 12:59 pm

sorry for that, I'm on vacation and some people went to the MUM in indonesia. Everyone should be back to full speed this week :) I hope it will still be within 3 business days :)

what is your ticket number ?