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router was rebooted without proper shutdown - RB1100

Posted: Wed Oct 15, 2014 4:08 am
by lsettembri
Hi,

My RB1100AHx2 reboots itself every two hours. I get thi on the log:

Oct/14/2014 13:57:02 system,error,critical router was rebooted without proper shutdown

I have emailed support the supout file, they first said it was a DCHP pool problem, so I deleted them, and then said that I should either connect a serial cable or call RMA.

Has anyone had this problem? It suddenly did not happen Fri-Sat-Sun-Mon, and happened this afternoon 4 times.

I also get blank spaces on the graphs.

Any help would be greatly appreciated.

Thanks!
Luciano

Re: router was rebooted without proper shutdown - RB1100

Posted: Wed Oct 15, 2014 7:25 pm
by jarda
Graphs are normally lost on random manner. You can try to netinstall. It can help with other problems.

Re: router was rebooted without proper shutdown - RB1100

Posted: Thu Oct 16, 2014 3:20 pm
by Amazas
What is your power supply output? I have experienced this because the power supply was not strong enough even though it was the one supplied with the unit. I suggest a 24v power supply as a quick troubleshooting step.

Re: router was rebooted without proper shutdown - RB1100

Posted: Mon Nov 03, 2014 10:10 pm
by Amazas
Did you find a fix?

Re: router was rebooted without proper shutdown - RB1100

Posted: Mon Nov 03, 2014 10:20 pm
by evince
Hello,

Same problem for me, running 6.20 .

If you find any solution :)

Thank you

Re: router was rebooted without proper shutdown - RB1100

Posted: Mon Nov 03, 2014 10:31 pm
by lsettembri
Yes, it seemes it wasan electrical problem.

I had two 12v-batteries connected directly, and it seems the were ruined. Replaced them with new ones, and the problem went away.

Hope it helps!